Refund Policy

1. Overview

At Kryxelonphon, we want you to be satisfied with your purchase of Fivecoria. This Refund Policy outlines your rights to return products and receive refunds, in accordance with applicable consumer protection laws including EU Consumer Rights Directive and Irish consumer law.

2. Right of Withdrawal (EU Consumers)

2.1 14-Day Withdrawal Period

If you are a consumer within the European Union, you have the right to withdraw from your purchase within 14 days without giving any reason. This withdrawal period expires 14 days after the day on which you, or a third party indicated by you (other than the carrier), acquires physical possession of the goods.

2.2 How to Exercise Your Right of Withdrawal

To exercise your right of withdrawal, you must inform us of your decision by a clear statement. You can do this by:

• Sending an email to: supportcenter@kryxelonphon.world
• Sending a letter to: Dunlo Town Centre, Harbour Rd, Dunlo, Ballinasloe, Co. Galway, H53 A3C1, Ireland

Your statement should include:

• Your order number
• Date of purchase and receipt
• Your name and address
• A clear statement of your decision to withdraw

To meet the withdrawal deadline, you must send your communication concerning your exercise of the right of withdrawal before the 14-day period has expired.

2.3 Effects of Withdrawal

If you withdraw from the contract, we will reimburse all payments received from you, including the cost of standard delivery (but not additional costs if you chose a delivery option other than standard delivery).

We will make the reimbursement without undue delay and no later than:

• 14 days after we receive the returned goods, or
• 14 days after you provide proof that you have sent the goods back, whichever is earlier

We will use the same payment method you used for the original transaction unless you have expressly agreed otherwise.

3. Return Conditions

3.1 Product Condition

To be eligible for a return, the product must be:

• In its original, unopened packaging
• Unused and in the same condition as when you received it
• With all seals and protective packaging intact
• Accompanied by the original receipt or proof of purchase

3.2 Opened Products

For hygiene and safety reasons related to dietary supplements, we cannot accept returns of opened or unsealed products except in cases of:

• Defective products
• Products that do not match the description
• Damaged products received

If you receive a defective or damaged product, please contact us immediately with photographs of the damage.

3.3 Diminished Value

You are liable for any diminished value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods.

4. Return Process

4.1 Steps to Return

1. Contact Us: Notify us of your intention to return within 14 days of receipt
2. Receive Instructions: We will provide you with return instructions and a returns reference number
3. Package the Item: Securely package the product in its original packaging
4. Ship the Return: Send the package to the address we provide
5. Receive Refund: Once we receive and inspect the return, we will process your refund

4.2 Return Shipping

Unless the product is defective, damaged, or incorrect, you are responsible for the cost of return shipping. We recommend using a tracked shipping service to ensure safe delivery.

For defective or incorrect products, we will provide a prepaid return label or reimburse your return shipping costs.

5. Refunds

5.1 Refund Processing

Once we receive your return and verify its condition, we will process your refund. You will receive an email notification when your refund has been processed.

5.2 Refund Timeframe

• Processing Time: 3-5 business days after receiving the return
• Bank Processing: Additional 5-10 business days for the refund to appear in your account, depending on your payment provider

5.3 Partial Refunds

Partial refunds may be granted in the following situations:

• Products returned with evident signs of use or handling
• Products not in their original condition or missing components
• Products returned more than 14 days after delivery (at our discretion)

6. Exchanges

We do not offer direct exchanges. If you wish to exchange a product, please return the original item for a refund and place a new order for the desired product.

7. Damaged or Defective Products

7.1 Reporting Damage

If you receive a damaged or defective product, please contact us within 48 hours of delivery with:

• Your order number
• Description of the damage or defect
• Photographs showing the damage

7.2 Resolution Options

For damaged or defective products, we will offer:

• A full refund including return shipping costs, or
• A replacement product at no additional cost

8. Non-Returnable Items

The following items cannot be returned:

• Opened or unsealed products (except for defects)
• Products past their expiration date due to customer delay
• Products not purchased from our official website
• Products damaged due to misuse or improper storage

9. Order Cancellation

9.1 Before Shipping

If your order has not yet been shipped, you may cancel it for a full refund. Please contact us as soon as possible at supportcenter@kryxelonphon.world.

9.2 After Shipping

If your order has already been shipped, you will need to wait to receive it and then follow our standard return process.

10. Late or Missing Refunds

If you have not received your refund within the expected timeframe:

1. Check your bank account again
2. Contact your credit card company or bank
3. Contact PayPal or your payment provider
4. If you have done all of the above and still have not received your refund, please contact us

11. Your Legal Rights

This Refund Policy does not affect your statutory rights under applicable consumer protection laws. If you are a consumer in the European Union or Ireland, you may have additional rights that cannot be waived by contract.

For products that are faulty, not as described, or not fit for purpose, you may be entitled to:

• A repair or replacement
• A full or partial refund
• Compensation for additional losses

12. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective when posted on this page. The policy applicable to your order is the one in effect at the time of purchase.